Nm116 Terms & Conditions — Complete Terms of Platform Use

1 Introduction & Applicability

These Terms and Conditions ("Terms") govern the relationship between nm116 ("Platform", "we", "nm116") and all registered and unregistered users ("you", "member", "user").

By visiting the nm116 website or registering an account, you confirm that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of these Terms, please refrain from using the nm116 platform.

Scope of Application

These Terms & Conditions apply to all nm116 services, including:

• Casino Games & Slots
• Live Dealer Games
• Sports Betting & Virtual Sports
• Instant Games & Other Betting Services
• Promotional Offers & Bonus Programme
• All content and information on the website

These Terms & Conditions are governed by nm116's Privacy Policy and Responsible Gaming Policymust be read together — these three documents collectively form nm116's complete legal framework.

2 Eligibility & Age Verification

To open an account and play on nm116, you must meet the following requirements:

Age Requirement

• You must be at least 18 years of age. Registration and participation on nm116 is strictly prohibited for anyone under 18.
• Nm116 may request a copy of a government-issued ID at any time to verify a member's age.
• Any account found guilty of age fraud will be immediately closed, and all funds may be forfeited.

Other Eligibility Requirements

• You may hold only one account — multiple accounts are not permitted.
• You are playing for yourself and with your own funds — not as a proxy on behalf of anyone else.
• You are using the platform in a sound state of mind and of your own free will.
• You are not a resident of any country or region where online gaming is prohibited by law.

3 Account Registration & Security

When creating an account on nm116, you must provide accurate, complete, and up-to-date information. nm116 reserves the right to close accounts and forfeit funds if false or incomplete information is provided.

Information Required for Registration

• Full legal name (as shown on your national ID)
• An active email address (solely under your own control)
• Correct Date of Birth
• Current Address
• Active Mobile Number

Account Security Responsibilities

• It is your sole responsibility to keep your login credentials (email and password) completely confidential.
• Sharing your account credentials with anyone else is strictly prohibited.
• If you suspect unauthorized access to your account, notify nm116 immediately.
• Use a strong password and change it regularly.
• It is advised not to leave your account logged in on a public or shared device.

You are responsible for all activity that takes place on your account — unless you can demonstrate that an unauthorized third party accessed your account and that you notified nm116 immediately.

4 Identity Verification (KYC)

In compliance with international financial regulations and anti-money laundering policies, nm116 follows the Know Your Customer (KYC) process — which is also essential for protecting members.

When Is KYC Required?

• Before your first withdrawal request
• For deposits or withdrawals above a specified amount
• If nm116 determines that verification is required at any time
• Upon detection of suspicious activity

Commonly Requested Documents

• Copy of National ID (NID) or passport
• Recent utility bill or bank statement (for address verification)
• Proof of payment method ownership (if required)

Nm116 reserves the right to suspend withdrawals or certain activities until KYC verification is completed. The information provided in submitted documents will be used by nm116's Privacy Policy will be kept secure in accordance with our policy.

5 Deposits & Fund Management

To play games on nm116, you need to deposit funds into your account. Deposits must be made using the methods supported on the nm116 platform.

General Deposit Policy

• Deposits must be made only from a payment method registered in your own name.
• Depositing via third-party payment methods is strictly prohibited.
• Minimum and maximum deposit limits are displayed in the Payment section of the platform.
• Deposited funds may be subject to a verification process before they can be used for gaming.
• Any charges imposed by your bank or payment provider are your own responsibility.

Regarding Deposit Issues

If funds do not appear in your account after making a deposit — contact the nm116 support team with your transaction receipt or proof of payment. For up-to-date information on specific payment methods and their processing times, please refer to the Payments section of the platform.

6 Withdrawals & Payments

Certain conditions must be met in order to withdraw funds from your account. nm116 ensures that all valid withdrawal requests are processed as quickly as possible.

Withdrawal Prerequisites

• KYC verification must be completed.
• Any active bonus Wagering Requirement on your account must be fully met.
• Your withdrawal method should match the payment method used for your deposit.
• The minimum withdrawal amount must be met (as specified on the platform).

Withdrawal Processing Time

• Via e-wallet: typically within 24 hours
• Bank Transfer: typically within 3–5 business days
• Other methods: processing times may vary depending on the method

First-time withdrawals may require additional verification, which can extend processing time. This is part of nm116's standard security procedure and is in place to protect members.

7 Betting & Gaming Rules

Every game and betting market on nm116 has its own specific rules. This section outlines the general betting policies.

General Betting Policy

• Once a bet is confirmed, it cannot be changed or cancelled — unless the specific game rules state otherwise.
• Nm116 reserves the right to void any unintentional bet resulting from a technical error.
• Nm116 may void any bet placed at an obviously incorrect odds and will refund the affected party.
• The bet amount and odds displayed in the system are final — screenshots or other evidence cannot serve as the basis for a dispute.

Regarding Sports Betting

• If an event is cancelled or postponed, bets will be settled in accordance with the applicable rules.
• In live betting, nm116's decision is final in any situation arising from network delays.
• Match results are verified against official sources.

The detailed rules for each game can be found in that game's pay table or help section. It is every member's responsibility to read the rules before starting a game.

8 Bonus & Promotions Policy

Nm116 may offer bonuses and promotional deals to members from time to time. Each bonus comes with its own terms and conditions that must be followed.

General Terms for Claiming Bonuses

• Every bonus comes with a specific Wagering Requirement (WR) — this must be met before any bonus funds can be withdrawn.
• Wagering Requirements are typically 20 to 40 times the bonus amount — specific conditions applicable to each bonus will be communicated separately.
• If the wagering requirement (WR) is not met within the specified timeframe, the bonus and any winnings derived from it may be forfeited.
• Not all games contribute equally toward meeting the WR — slots typically contribute 100%, while table games contribute at a lower rate.

Bonus Restrictions

• Attempting to abuse the bonus system (Bonus Abuse) may result in account closure.
• Claiming bonuses through multiple accounts is strictly prohibited.
• Using a VPN or any other method to conceal your location in order to claim bonuses is prohibited.

9 Responsible Gaming

Nm116 places the highest importance on responsible gaming. We are committed to preventing gambling addiction and protecting our members.

Responsible Gaming Tools

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Session Limit: Set a time limit for continuous gaming sessions.
• Betting Limits: Set a maximum bet limit for a specified period.
• Cooling-Off Period: Temporarily suspend your account for a set period.
• Self-Exclusion: Submit a request to close your account for an extended period.

To use these tools, go to your account settings or contact nm116's support team. For more information, Responsible Play View the page.

10 Prohibited Activities

The following activities are strictly prohibited on nm116. Any violation may result in permanent account closure and forfeiture of all funds.

Financial Fraud & Scams

• Use of stolen or fraudulent payment methods
• Fraud via Chargebacks or Payment Disputes
• Use for money laundering or illegal transfer of funds
• Creating multiple accounts to exploit bonus offers

System & Game Manipulation

• Using software bots or automated tools to play games
• Intentionally exploiting game bugs or errors
• Exploiting Technical Glitches for Unfair Advantage
• Colluding with other players to manipulate game outcomes (Collusion)

Account & Identity

• Opening or operating an account under a false identity
• Accessing or using another person's account
• Helping a minor open an account or providing them with access

Nm116 uses technical measures to detect these prohibited activities. Accounts may be temporarily suspended while any suspicious activity is under investigation.

11 Account Closure & Suspension

Account Closure by nm116

Nm116 may close or suspend an account without prior notice in the following circumstances:

• In cases of violation of these Terms & Conditions or any other nm116 policy
• If fraudulent or suspicious activity is detected
• Upon request by law enforcement authorities
• If a member fails to cooperate with KYC verification
• In cases of prolonged account inactivity

Account Closure by Member

You may close your account at any time by emailing [email protected] or using the Settings section of the platform. Before closing your account, please ensure that all pending valid withdrawals have been completed.

Inactive Account Policy

Accounts inactive for a specified period (generally 12 months) may be subject to a maintenance fee. Contact nm116's support team to reactivate your account.

12 Privacy & Data Protection

Nm116 places the highest importance on protecting members' personal information. For full details on how your personal data is collected, used, and stored, please refer to nm116's Privacy Policy can be found on this page.

Summary of Key Privacy Policy Points

• Your personal information is never sold to third parties.
• Your information is used solely for service delivery and legal compliance.
• Industry-standard security measures including SSL encryption are in place.
• You have the right to request correction or deletion of your personal data.

By opening an account with nm116, you Privacy Policy you consent to the processing of your information in accordance with

13 Limitation of Liability

Nm116 strives to deliver the best possible service through its platform; however, nm116's liability is limited in the following areas:

• Game losses or forfeited bets due to internet disconnection
• Errors in third-party software or services
• Unexpected Technical Issues or Maintenance
• Natural disasters or other force majeure events
• Losses resulting from a member's own negligence or breach of these Terms & Conditions

Nm116 is not liable for any indirect, incidental, or consequential losses. If a bet or gaming session is affected by a technical issue, please contact the nm116 support team — each case will be reviewed individually.

14 Changes to Terms & Conditions

Nm116 reserves the right to modify, amend, or update these Terms & Conditions at any time. Members will be notified of significant changes via email or an on-platform announcement.

Change Notice

• We will endeavour to provide at least 7 days' notice of any significant changes.
• Continued use of the platform after any changes will be considered acceptance of the updated Terms.
• If you do not accept the updated terms, you have the option to close your account.

This page will always display the date of the most recent update. It is each member's responsibility to check this page regularly.

15 Contact & Dispute Resolution

If you have any dispute or complaint with nm116, please contact the support team first. nm116 is always committed to resolving issues quickly and amicably.

Complaints Process

• Send complaints to [email protected] — clearly state the subject, date, and a description of the issue.
• An initial response is typically received within 5 business days.
• Complex cases may take longer — but nm116 is always working toward a resolution.

In the event of any discrepancy between the Bengali and English versions of these Terms, nm116's official interpretation shall be considered final.