Nm116 Privacy Policy — How Your Data Is Protected

1 Introduction & Scope

Nm116 ("we", "the platform") sets out in this Privacy Policy how your ("you", "member", "user") personal data is collected, stored, used, and protected.

This Privacy Policy applies to nm116's website, mobile version, and all online services. By registering an account or using the platform, you are deemed to have accepted the terms of this policy.

Relationship with Other Policies

This Privacy Policy forms part of nm116's Terms & Conditions and Responsible Gaming Policyas a complement. Together, these three documents form the complete legal and ethical framework of nm116. Every member is responsible for reading and understanding all three policies.

This Privacy Policy may be updated at any time. Members will be notified of any changes via email or an in-platform notification. Continued use of the platform after any changes constitutes acceptance of the updated policy.

2 What Information We Collect

Nm116 collects different types of information in different circumstances. A detailed breakdown of the data collected is provided below.

Information collected at registration

• Full legal name (as per national ID)
• Email address
• Date of Birth & Age
• Current Residential Address
• Mobile Phone Number
• Preferred Currency & Language

Information collected during KYC verification

• National ID Card (NID) or Passport Copy
• Proof of Current Address (utility bill or bank statement)
• Proof of Payment Method Ownership (if required)
• Selfie or video verification (in specific cases)

Automatically collected data

• IP address & approximate location
• Browser Type & Version
• Device type (mobile, tablet, desktop)
• Operating system
• Page visit time and duration
• Referral source (how you found us)
• Cookie & session data

Transaction & Gaming Data

• Deposit and withdrawal history
• Records of Betting & Gaming Activity
• Bonus Usage History
• Account balance change history

3 Why We Collect Your Data

Nm116 collects information only for specific, legitimate purposes — every piece of data we collect has a clear reason behind it.

To provide our services

• To create and manage your account
• To process transactions (deposits and withdrawals)
• To record and verify gaming activity
• To maintain communication with members
• To manage bonuses & promotions

For Legal Obligations

• To complete age verification and the KYC process
• To comply with anti-money laundering regulations
• To meet regulatory requirements
• To comply with applicable financial and tax regulations

For security and protection

• To Detect and Prevent Fraudulent Activity
• To ensure account security
• To prevent money laundering and financial crimes
• To maintain the technical security of the platform

To improve our services

• To analyze and improve the user experience
• To send you relevant offers and notifications
• To test platform functionality
• To research and develop new features and services

4 How your information is used

Nm116 uses collected data only for specific, clearly defined, and legitimate purposes. It is never used beyond the purposes stated at the time of collection.

For account management

Nm116 uses your name, email address, and phone number to create and manage your account. This contact information is also used to send transaction notifications, important updates, and security-related alerts.

For Payment Processing

Your payment information is used to securely process deposits and withdrawals. Transaction records are retained for a defined period in accordance with legal obligations.

To prevent fraud

Nm116 uses automatically collected data — such as IP addresses, device information, and gaming patterns — to detect suspicious activity and block fraudulent accounts. This is essential for keeping all members safe.

In marketing & communications

Nm116 may share relevant offers, bonuses, and platform updates with you. You can unsubscribe from marketing emails at any time — however, transactional and security notifications cannot be turned off as they are an essential part of the service.

5 Sharing Information with Third Parties

Nm116 never sells your personal data to third parties for commercial purposes. However, limited data may be shared with trusted partners in specific circumstances.

With Service Providers

• Payment Processor: Information necessary to process deposits and withdrawals is shared with the payment gateway.
• KYC Service Provider: Documents are shared with specialist KYC services for identity verification.
• Technology Partners: Limited data is shared with cloud service providers and technology partners solely for the purpose of operating the platform.
• Analytics tools: Anonymized data is used to analyze platform usage.

Legal obligation

• Upon Valid Requests from Law Enforcement Agencies
• By court order or government directive
• Upon Request from Anti-Money Laundering Authorities
• To protect nm116's legal rights

Third-Party Accountability

Nm116 has data processing agreements in place with all third parties it shares data with. Under these agreements, third parties may only use the data for the specified purpose and are prohibited from reselling it to anyone else.

6 Data storage & security

Nm116 applies industry-standard technical and organisational measures to protect your data. Our investment in and commitment to data security is ongoing.

Technical Security Measures

• SSL/TLS Encryption: All data exchanged between your browser and our servers takes place over encrypted channels.
• Data Encryption: Stored sensitive data is kept in encrypted form.
• Firewall & intrusion detection: Server infrastructure is secured.
• Regular Security Audits: Regular testing is conducted to identify and address vulnerabilities.
• Access Control: Only authorized personnel have access to specific data.

Organisational security

• Regular staff training on data protection
• Minimum-access principle for data access
• Data breach response plan for rapid action
• Clear internal data protection policies

However, no internet system can guarantee 100% security — nm116 makes every effort but cannot completely eliminate the risk of a data breach. If any suspicious activity is detected, nm116 will notify you and the relevant authorities in accordance with applicable law.

7 Cookies & Tracking Technologies

Nm116 uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that record information about your page visits.

Types of Cookies

• Essential Cookies (Essential Cookies): Essential for the website's core functionality — maintains login sessions, security settings, and language preferences.
• Functional Cookies: Remembers your preferences and settings so you don't have to reconfigure them each time.
• Analytics Cookies: To understand how many users visit which pages — data is generally anonymized.
• Marketing Cookies: To show you relevant ads or offers — optional, and you may decline at any time.

Cookie controls

You can manage or decline cookies through your browser settings. Keep in mind that disabling essential cookies may cause certain features to stop working properly — for example, the site may not remember your login session.

Cookie management varies by browser — look for a "Cookies" or "Privacy" section in the settings of Chrome, Firefox, Safari, or whichever browser you use.

8 Your Data Rights

As an nm116 member, you have important rights regarding your personal data. nm116 fully recognizes and respects these rights.

Your Rights

• Right of Access: You have the right to know what personal information nm116 holds about you.
• Right to Rectification: The right to request correction of any inaccurate or incomplete data.
• Right to Erasure: In certain circumstances, you may request the deletion of your data — however, some data may not be erasable due to legal obligations.
• Right to Object to Processing: You can object to your data being used for specific purposes.
• Right to Restriction: In certain circumstances, you may request that the processing of your data be restricted.
• Right to Data Portability: You may request a copy of your data in a structured, portable format.
• Right to Withdraw Consent: You can unsubscribe from marketing communications at any time.

How to Exercise Your Rights

To exercise these rights [email protected]Send an email to . After verifying your identity, we typically respond within 30 days. Certain rights may be subject to limitations due to legal obligations — you will be informed of the reason if this applies.

9 Data of Minors

Nm116 does not knowingly collect any information from individuals under the age of 18. Our services are intended strictly for adults.

If nm116 becomes aware that data has been collected from a minor, that data will be deleted immediately and the associated account will be closed. If a parent or guardian discovers that their child is using nm116, please [email protected]Contact us at .

10 Data retention period

Nm116 does not retain your data beyond what is necessary. How long data is kept depends on the type of information and applicable legal requirements.

Standard retention period

• Account Information: For as long as your account remains active, and thereafter as required by law.
• Transaction records: Typically 5–7 years under financial regulations.
• KYC documents: For a defined period as required by legal obligations.
• Marketing preferences: Until you unsubscribe.
• Log Files: Typically 3–12 months, for security purposes.

Once the retention period expires, data is securely deleted or anonymized. Retention periods may be extended for data relevant to ongoing legal disputes or investigations.

11 International Data Transfers

To deliver nm116's services, your data may in some cases be transferred to servers or partners located in other countries. In such cases, nm116 ensures that:

• The receiving country or organization ensures an adequate level of data protection.
• Transfer agreements include a commitment to uphold the standards set out in this Privacy Policy.
• Encryption is applied during data transmission.

To learn more about international data transfers [email protected]Contact us at .

12 Policy Updates

Nm116 may update this Privacy Policy at any time. Changes may be prompted by legal developments, technical improvements, or updates to our services.

• You will be notified at your registered email address before any significant changes take effect.
• The "Last Updated" date will always be displayed at the top of this page.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you do not accept the updated policy, you have the option to close your account.

The latest version of the Privacy Policy will always be available on this page. We recommend checking back regularly.

13 Contact

If you have any questions or concerns about this Privacy Policy, or wish to exercise your rights, please contact nm116 using the details below.

• Email: [email protected]
• Live chat: Log in to the nm116 platform and access the Live Chat section
• Help Centre: FAQ page — General FAQs

Privacy requests are typically responded to within 30 days. Complex cases may take longer — you will be informed if that is the case.